Support
Questions
If you have any questions, the answer may easily be just a mouse click away. Just visit the Frequently asked questions.
Devices supported by IPCorder NVR
IPCorder supports all IP cameras, which are fully ONVIF.orgcompliant. Besides them IPCorder can be also integrated with a wide range of IP cameras and other devices, see the list of supported devices.
Firmware updates
IPCorder firmware upgrades are available on updates.ipcorder.com. The upgrades solve reported bugs, add new features or support for new devices. You can also try one of our testing versions for upcoming releases.
Troubleshooting and wishes
If you possibly find a bug in our product, you can report it at support@ipcorder.com. If you miss a certain feature in the IPCorder, support@ipcorder.com is the right place to express your wishes.
Problems caused by hardware failure
Most of the harware based problems with IPCorder NVR are caused by broken hard drives, though it could happen in rare occasions that hardware of IPCorder fails. If it is impossible to turn on your IPCorder, find it on the network or if it experiences persistent instability or random errors, please follow instructions provided in problems caused by hardware failure section.
Technical support
If you need help with an urgent issue, you can contact the technical support department of the manufacturer KOUKAAM a.s. directly. The better description of your problem we get, the faster we can help you out. When contacting technical support, please always provide: model and serial number of your IPCorder, firmware in IPCorder, number, type and firmware in connected devices (cameras), proper problem description, screenshots showing error etc.