Problems caused by hardware failure
If it is impossible to turn on your IPCorder, find it on the network or if it experiences persistent instability or random errors, please follow those instructions in order to test the basic functionality of the IPCorder:
1. Remove all harddrives/trays.
2. Connect IPCorder to separate network, preferably with DHCP server.
3. Turn the unit on.
Problem #1: IPCorder without hard drives should boot to Rescue mode (LEDs blinking from top to bottom). If it does not boot up within a reasonable time (up to 10 minutes), proceed with RMA request about possible hardware failure. If IPCorder fails even to start up (no LED activity), it is also possible that the power adapter is broken.
4. Attempt to find IPCorder on the network. It will retain its IP address settings from previous runs. By default, it attempts to acquire DHCP lease - if it fails, default static IP address 192.168.1.78 is used. If you cannot find your IPCorder, run KOUKAAM IPCorder discover utility (requires MS .NET; firewall, sometimes even antivirius need to be off) and try to locate IPCorder.
Problem #2: IPCorder is not visible on the network even via the Discover utility. Please check very carefully, if the cable used to connect IPCorder is not defective, or if the switches/hubs used are not failing. If everything else works and IPCorder is still not visible, proceed with RMA request about possible network adapter failure.
5. Connect to IPCorder via browser and check if everything except hardrives seems ok. If so, turn off the unit, insert hard drives back and turn the unit on again. IPCorder should restart with hard drives inserted, and boot to Rescue mode again.
Problem #3: IPCorder with harddrives does not boot up even to Rescue mode. This means problems with hard disk(s). 1) Try to repeat steps 1 through 4, insert the hard drives, and create clean storage. 2) If the problem persists, try using different hard drives, preferably drives that worked in another IPCorder. 3) If all of the previous failed, proceed with RMA request about possible hard disk controller failure.
6. If IPCorder started in Rescue mode with hard disks plugged in, please check storage status in Rescue Mode, page Storage Configuration. If everything seems ok, click on "Restart in Normal mode" and let the unit restart. If storage is not OK, and there are error messages, please try configuring new storage, and then restart in Normal mode.
Problem #4: IPCorder with hard drives boots to Rescue mode, but not into Normal mode. This can mean latent hard drive errors like read/write errors and bad blocks. Please check your hard drives for errors in a computer (use utility supplied by the disk manufacturer for testing hard drives), and replace drive(s) as necessary. If the problem persists, please contact technical support with your description of the problem. RMA is likely not necessary; this type of problem may be solved by firmware update.
Problem #5: IPCorder boots to Normal mode, but experiences instability, crashes, failures or other kind of weird behaviour when recording from cameras or generally working with the device. Please contact technical support with your description of the problem. This is most probably a software problem that will be solved by firmware update.